Service Support Officer job in UK

 Job Details:

• No matching job preferences
• Salary: £23,500 - £26,500 a year
• Job Type: Permanent
• Full-Time, flexible (34.5 hours per week)
• Homebased (UK wide)

About the Role:

Join Macmillan in delivering excellent customer service and supporting the efficiency of their services. As a Service Support Officer, you will play a crucial role in providing assistance and ensuring high standards across various functions. Your responsibilities will include resolving inquiries, maintaining customer databases, supporting finance queries, coordinating volunteering programs, and delivering exceptional support to internal and external customers. This exciting and varied role offers opportunities for collaboration, problem-solving, and growth.

About You:

• Solution-oriented team player with excellent communication skills
• Ability to establish positive relationships with internal and external stakeholders
• Previous experience in administration, customer service, or finance (desirable)
• Proficiency in IT and standard MS Office packages
• Alignment with Macmillan's values and passion for their services

About Macmillan:

Macmillan is committed to building a diverse and inclusive organization where everyone feels empowered to be their best selves at work. They welcome applications from individuals with disabilities, impairments, health conditions, as well as those from Black, Asian, or ethnic minority backgrounds, as these groups are currently underrepresented. Macmillan's Equity, Diversity, and Inclusion Strategy, along with their employee representation body and Employee Network groups, promote fairness, belonging, and engagement for all employees.

To ensure a supportive application or interview process, please reach out to the Macmillan People Services Team for advice and recruitment adjustments. For further inquiries about this opportunity, please contact serviceopsmanagers@macmillan.org.uk.

Please note that the anonymization of applications is maintained until the interview stage to ensure fairness and consistency in selecting the best candidate based on experience suitability.