VICE PRESIDENT, SALES (AMERICAS) JOB IN CANADA

 Technical Account Manager, German Speaking Job in UK

Job Title: German Speaking Technical Account Manager

Location: Berlin, Germany or Solihull, UK

Start Date: ASAP

APPLY NOW

Company Overview

At SOTI, we are dedicated to delivering best-in-class mobile and IoT device management solutions. We seek innovative thinkers who excel in creating exceptional software. We value visionary ideas over traditional approaches.

What's in it for You?

1. The People: Our company culture, built from humble beginnings in our founder's basement to our leading industry position, emphasizes personal growth, continuous innovation, and a fun work environment.

2. The Growth: Our fast-paced, globally-reaching environment encourages new ideas, fresh perspectives, and opportunities to make a significant impact.

3. The Technology: Join our highly collaborative and agile teams to work with cutting-edge technologies. Collaborate with leading tech giants among SOTI's partners to stay at the forefront of emerging technologies.

Responsibilities:

• Provide subject matter expertise on the configuration of SOTI MobiControl Mobile Device Management software for project deliverables, including software installation, application configuration, testing, and troubleshooting.
• Conduct Discovery Calls with customers to gather requirements for Work Orders.
• Prepare Scope of Work documents detailing the agreed-upon works with customers and recommend necessary SOTI products and services for accurate quotations.
• Execute Work Orders, such as Implementations, Migrations, and Upgrades to SOTI software, both remotely and on-premises, according to customer and business needs.
• Deliver remote and customer-site training courses on SOTI software.
• Act as a Technical Account Manager (TAM) for a small number of SOTI Enterprise Support Customers, serving as a customer advocate and point of escalation for issue resolution and trusted advisor to customers.
• Provide feedback to the SOTI software development team to assist in product fixes and enhancements.
• Assist Support and Pre-Sales teams with technical issues as needed and participate in software quality assurance activities, including testing and documentation of product issues.
• Develop and improve documentation to support standard implementation and support processes.
• Accurately document all Work Orders and Support Cases in a timely manner.
• Log all testing, troubleshooting, and research done on known issues, workarounds, and general information to add to the support knowledge base.
• Willingness to travel (approx. 5-10%).

Qualifications:

• Minimum 4+ years of experience in advanced technical positions (implementation specialist, technical support, solutions architect) with direct customer advocacy and engagement experience in post-sales or professional services functions in a complex IT environment.
• Strong interest in mobility, solid understanding of leading and emerging mobile technologies, and working knowledge of Android, Apple & Windows Operating Systems.
• Excellent problem-solving, problem resolution, and analytical skills.
• A quick learner with the ability to comprehend and explain complex technical concepts to various audiences.
• Excellent communication skills and the ability to build and manage trusting relationships with large enterprises.
• Ability to multitask and balance competing requirements.
• Ability to train a variety of audiences on the use of SOTI software (in-person or remotely).
• Excellent verbal and written communication skills.
• Proactive and ability to work with minimal direct supervision.
• Take and lead initiatives to successfully complete assigned projects.
• Experience in MS SQL (scripting & administration).
• Robust understanding of Networking concepts and principles (including certificates, SSL/TLS, firewalls & routing).
• Windows Server administration (LDAP/AD, services & troubleshooting).
• Must be fluent in both English and German.

• Successful applicants will be required to undergo a background check.

If you are a highly skilled Enterprise Mobility Consultant, fluent in German, with strong technical and customer service experience, apply now! Join our team as a Technical Account Manager and contribute to our cutting-edge mobile and IoT device management solutions.

VICE PRESIDENT, SALES (AMERICAS) JOB IN CANADA