Technical Support Specialist Job in Galway, Ireland Solihull, United Kingdom
Technical Support Specialist Job in Galway, Ireland Solihull, United Kingdom
Job Title: Technical Support Specialist (Italian Speaking)
Language: Italian
Location: Galway, Ireland (Hybrid) or Solihull, UK (Hybrid)
Who We Are
At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are seeking highly skilled Technical Support Specialists who think outside the box and appreciate the art of creating exceptional software. To us, being visionary is more important than adhering to traditional methods.
What We're Looking For
We're looking for a highly skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and is motivated and passionate about driving technology forward.
What's in It for You?
The People - Our people are our most important resource. From our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. Our culture emphasizes personal growth, continuous innovation, and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to see them through to success. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big.
The Technology - You'll have the opportunity to work with cutting-edge technologies and tackle complex and interesting projects within highly collaborative and agile teams. You will collaborate with SOTI's partners, including leading tech giants, to stay at the forefront of emerging technologies.
What You'll Do
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Plan, prioritize, and organize workload, consistently working within service standards and agreed objectives.
- Respond to all customer requests in a timely manner, aiming to improve the customer experience.
- Provide superior customer service regarding our MDM solutions.
- Diagnose and solve application queries and answer customer questions.
- Use various devices to reproduce customer environments to troubleshoot issues further.
- Some travel, local and international, may be required for supporting events.
Experience You'll Bring
- Fluent in Italian and English.
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
- Expert knowledge of Windows 10 and Windows Server 2008/2012/2016.
- Good understanding of SQL and Virtual Machines.
- Knowledge of mobile computing platforms (Android, iOS).
- Excellent software troubleshooting skills with the ability to think methodically and logically.
- Minimum 1-2 years of relevant experience (exceptions for qualified candidates).
- Successful applications will undergo a background check.
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