RECEPTIONIST JOB IN ITALY

 Technical Support Specialist Job in UK

Job Title: Bilingual Technical Support Specialist (French/English)

Location: France (Remote) / UK (Hybrid) / Galway, Ireland (Hybrid)

Employment Type: Permanent

Languages: French and English

Immediate Start Date: ASAP

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Company Overview

At SOTI, we are dedicated to delivering cutting-edge mobile and IoT device management solutions. We are seeking innovative thinkers who appreciate the art of creating exceptional software. To us, visionary ideas matter more than following conventional practices.

Job Description

We are currently seeking a highly skilled Bilingual Technical Support Specialist fluent in French and English, who thrives in a fast-paced, agile environment, and is passionate about driving technology forward.

What's in it for You?

1. The People: At SOTI, our people are our most valuable asset. We have cultivated a company culture that emphasizes personal growth, continuous innovation, and a fun working environment.

2. The Growth: Our work environment encourages fresh ideas, new perspectives, and the drive to turn them into reality. SOTI operates in a fast-paced global arena, giving you the opportunity to make your mark and be part of something big!

3. The Technology: Join us to work with cutting-edge technologies and tackle complex and exciting projects within highly collaborative and agile teams. You will collaborate with SOTI's partners, including leading tech giants, staying at the forefront of emerging technologies.

Responsibilities

• Provide post-sales technical support for our software products via phone and email in both French and English.
• Collaborate with internal stakeholders to investigate and resolve customer-reported issues.
• Keep customers updated on the progress of their queries and provide timely responses to improve customer experience.
• Deliver superior customer service in relation to our MDM solutions, troubleshooting application queries, and addressing customer questions.
• Utilize various devices to replicate customer environments for in-depth troubleshooting.

Qualifications and Experience

• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field.
• Strong understanding of the OSI model and computer networking principles, including Firewalls, Network Protocols, and Subnetting.
• Previous knowledge of Windows 10, Windows Server 2008/2012, and other technologies (e.g., SQL/Virtual servers).
• Familiarity with mobile computing platforms, such as Android, iOS, Windows Mobile, and Blackberry.
• Minimum 1-2 years of relevant experience (exceptions for qualified candidates).
• Excellent problem-solving abilities and a strong team player with qualities like flexibility, hard work, quick learning, self-motivation, and results orientation.
• Efficient in planning, prioritizing, and organizing workload to consistently meet service standards and objectives.
• Outstanding verbal and written communication skills in fluent French and English.

If you are a proactive and motivated individual looking to contribute to an innovative company and work with cutting-edge technologies, apply now! Join our dynamic team and make a difference in the world of mobile and IoT device management solutions.

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RECEPTIONIST JOB IN ITALY